Help

Instructions/Help

  1. Selecting Items

    The publications and products in the bookstore are listed by category. You can view specific items by selecting one of the categories listed in the main screen of The Bookstore or using the "Search" button to look for particular topics.

    To select an item for purchase, click the "Add to Cart" button situated with the item description. You can order the English version or another language version of the publication, or both, by marking the corresponding selection. Note that some publications are available in a bilingual format, and a few are available only in English.

    To view additional items, click the "Continue Shopping" button.

  2. Your Shopping Cart

    To review the items you have selected at any time and from any screen, click the "View Your Cart" button.

    To delete an item, set Quantity to zero and click the "Recalculate" button. To order more than one copy of a particular item, set Quantity to the desired number and click the "Recalculate" button. With each change your subtotal will be automatically recalculated. Shipping charges and taxes (where applicable) will not appear in this subtotal but will be added at Checkout, before you submit the final order.

    Prices shown in The Bookstore are subject to change without notice.

  3. Checkout

    After completing your selections, click the "Proceed to Checkout" button and fill in the shipping and billing information. You can still make changes to your order, or cancel it, at this time. As soon as you are satisfied that your order is correct, select the "Continue Checkout" button and provide the payment method. Shipping charges and taxes (where applicable) will be calculated at this time. Select "Submit this order to CCI for fulfillment" to send the order to CCI's Publications Sales. The Bookstore will immediately send you a copy of your Web order form and a confirmation number. We hope that this will serve as an invoice; however, if you require a formal invoice, please click the appropriate box during Checkout and, if applicable, enter your purchase order number.

  4. Payment

    Prepayment is required before CCI can ship the selected items. During Checkout you will have selected one of three ways to make your payment: provide your VISA, MasterCard, or American Express credit card information directly using the online checkout process.

  5. Taxes

    Canadian clients must pay applicable taxes. The amount is calculated automatically as you proceed through Checkout. Canadian organizations that are exempt from paying GST must indicate their GST Exemption No. when completing the shipping information.

  6. Shipping and Handling

    Shipping and handling charges apply only to orders shipped outside Canada, and are calculated automatically as you proceed through Checkout. All orders are shipped via regular mail unless otherwise requested. Additional fees will be charged for courier service; contact Publications Sales at 613-998-3721 to make arrangements. Please allow 4-6 weeks for delivery.

  7. Returns

    Publications returned for credit or refund must be received in excellent condition within 60 days of delivery date, accompanied by a copy of the CCI receipt.

  8. Applying Discounts and Alternate Ordering Procedures

    If you are a student or educational institution, please contact us to apply the discount to your order. Other individuals wishing to place an order by email or phone are also invited to contact us at PCH.iccservices-cciservices.PCH@canada.ca or 613-998-3721.